Terms and Conditions

These conditions of use explain the rules that govern access to and use of the BitStarz Casino website, player accounts, games, promotions, payments, and related services. By registering, logging in, or otherwise using the platform you accept these site terms. The aim is simple: set clear expectations about rights, responsibilities, and practical limits when you play, deposit, claim bonuses, or use support.

Who may use BitStarz Casino

BitStarz Casino is intended for adults only. You must be at least the legal gambling age where you are located to register and play. It is your responsibility to confirm that online gambling is allowed where you live. The operator may block access, restrict services, or refuse new accounts for residents of particular countries or regions, and not all services are available everywhere.

Account registration and account rules

When you register, provide accurate, complete, and up-to-date information. Accounts must be opened in the real name of the individual who will use the account. Each player may hold only the number of accounts permitted by the operator, and creating multiple accounts to gain an advantage or bypass checks may lead to account closure and forfeiture of funds.

The operator may require players to verify identity, address, or payment details before allowing play or processing withdrawals. Failure to provide requested documentation within a reasonable time may result in limited access, blocked withdrawals, or account suspension.

Identity checks and verification

To meet legal and regulatory obligations, BitStarz Casino may request documents or information to verify your age, identity, address, or ownership of payment methods. Typical requests include government-issued ID, proof of address, and copies of payment instruments. Verification requests are routine and help protect your account, and all submitted documents will be handled according to the Privacy Policy available at /privacy-policy.

Keeping your account secure

You are responsible for maintaining the confidentiality of your username, password, and any authentication tools. Do not share login details, let another person use your account, or transfer access. The operator is not responsible for losses resulting from unauthorized use if you fail to secure your credentials. Notify support immediately if you suspect unauthorized access.

Deposits, withdrawals, and account balances

Payment method availability, processing times, fees, and limits vary by method, currency, and player location. BitStarz Casino accepts a range of payment methods, including major credit and debit cards, bank transfers, e-wallets, and cryptocurrencies, but not every method is available to every player at all times. Withdrawals may be subject to verification checks and processing delays; the operator may require identity or ownership confirmation before releasing funds.

The operator may place holds on withdrawals for review, apply reasonable deposit or withdrawal limits, and correct obvious balance errors. Currency conversions may apply when you use a different currency than your account; any conversion rates or fees are disclosed at the time of transaction.

Bonuses, promotions, and wagering expectations

Promotional offers, including welcome bonuses, free spins, cashback, and no-deposit promotions, are subject to specific bonus terms that supplement these site terms. Before taking part, review the detailed rules for each offer at /bonus-terms. Typical requirements you should expect include:

• Wagering requirements expressed as a multiple of bonus or free-spin winnings, commonly 40 times the bonus amount.
• Time limits to activate and complete wagering, often measured in days from grant or deposit.
• Game contribution rules, with most slots contributing 100 percent toward wagering, and table or live games contributing at lower rates (commonly 10 to 20 percent).
• Maximum cashout limits on certain no-deposit or free-spin wins, often capped at $100.
• Restrictions on stacking promotions; generally only one promotional offer may be active at a time.
• Bonuses are typically non-sticky by default; withdrawing deposited funds before completing wagering will usually forfeit the bonus and any related winnings.

All promotional offers are subject to verification, and suspected bonus abuse—including multiple accounts, use of disposable email addresses, collusion, or other manipulation—may result in forfeiture of bonuses and closure of accounts. Withdrawals require completed Know Your Customer verification; see our anti-money-laundering and identity checks summary at /aml-kyc.

Game access, availability, and changes

BitStarz Casino relies on games from multiple software providers. While we aim to make a wide selection available, game offerings, features, and availability vary by player location, device, and provider agreements. The operator may add, suspend, remove, or modify games, features, or software providers at any time. Scheduled maintenance, system updates, or technical issues can temporarily affect access to games or features.

If a game is disrupted during play, bets may be voided or settled according to the game provider’s rules and the operator’s correction procedures. The operator does not guarantee uninterrupted access to any specific game.

Fair play and prohibited behavior

Players must use the platform lawfully and fairly. Prohibited conduct includes, but is not limited to:

• Using false information, stolen identities, or synthetic accounts.
• Attempting to manipulate game outcomes, systems, or promotions.
• Using bots, scripts, or any unauthorized automated tools.
• Collusion, fraud, or chargeback abuse.
• Allowing other people to use your account or using someone else’s account.

If the operator reasonably suspects prohibited behavior, it may suspend play, withhold winnings, and carry out investigations.

Operator rights to limit or close accounts

BitStarz Casino reserves the right to refuse service, limit access to specific games or promotions, temporarily suspend accounts, freeze transactions for review, or close accounts where rules are broken, verification is incomplete, or suspicious activity is detected. Actions taken are intended to protect players and the integrity of the platform, and will be conducted in a proportionate and reasonable manner.

Errors, mistakes, and technical issues

Occasional system errors, display mistakes, incorrect balances, pricing errors, or game malfunctions may occur. The operator may correct obvious mistakes and take reasonable steps to address the consequences. Where necessary, bets or transactions based on obvious system errors may be voided or adjusted. The operator will act fairly and in line with regulatory requirements when resolving issues.

Responsible gaming and player protection

Gambling should be entertainment, not a way to make money. Responsible play is encouraged, and tools to help manage betting are available, such as deposit limits, session limits, loss limits, and self-exclusion. If you need support or want to set controls on your account, visit our responsible gaming page at /responsible-gaming for options and guidance.

Intellectual property and permitted use

All content on this site—text, graphics, logos, software, and other materials—belongs to BitStarz Casino or its licensors. You may use the site for lawful, personal, non-commercial purposes only. Reproduction, distribution, modification, or commercial use of site content without prior written consent is prohibited.

Third-party services and links

Some games, payment services, and other features are provided by third parties. These external providers are responsible for their own services and operational limits. Links to third-party websites are for convenience; the operator is not responsible for third-party content, policies, or practices.

Limitation of liability

To the fullest extent permitted by applicable law, BitStarz Casino is not liable for losses or damages resulting from circumstances beyond its reasonable control, including technical interruptions, third-party failures, unsupported devices, user error, or force majeure events. The platform is offered on an “as is” and “as available” basis; uninterrupted or error-free operation cannot be guaranteed.

Changes to these conditions and review

The operator may update these site terms from time to time. The latest version published at /terms-and-conditions will apply from the date it is posted, unless otherwise stated. We recommend reviewing the terms periodically; material changes will be communicated where required by applicable law.

Related policies you should read

In addition to these conditions, other published policies form part of your obligations when using the platform. Please consult the Privacy Policy at /privacy-policy, our anti-money-laundering and verification overview at /aml-kyc, the Bonus Terms at /bonus-terms, and the Cookie Policy at /cookie-policy.

Contact and support

If you have questions about these rules, your account, or a decision affecting play or withdrawals, contact BitStarz Casino via the live chat on the site, or email support@bitstarz.com. You can also reach general assistance through our support page at /support.

These terms are intended to create clear, fair expectations for the use of the BitStarz Casino website, accounts, and services. Continued use of the platform indicates acceptance of these site rules and any updated versions posted on the site.