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Privacy Policy

BitStarz Casino

This Privacy Policy explains how information may be collected, used, stored, and protected when you visit this website. It applies to all users regardless of location, including visitors from the United States, the European Union, the United Kingdom, and other international regions. By using the site, you agree to the practices described in this policy. If you do not agree, please stop using the site and contact us for further assistance.

Information We May Collect

We collect information you provide directly and information collected automatically when you use the site. Personal information you may provide includes your name, email address, postal address, phone number, date of birth, identity verification documents, and payment or cryptocurrency details submitted to complete transactions. Technical information collected automatically can include IP address, device type, operating system, browser type, language preferences, and geolocation data needed to verify eligibility and legal access. Usage data may include pages visited, time spent on pages, search queries, and interaction data. We also use cookies and similar tracking technologies to support these activities and to manage session states.

How Information May Be Used

We use collected information for legitimate business purposes necessary to operate and maintain the site. Typical uses include:

  • Providing account registration, customer support, and transaction processing.
  • Verifying identity and age, and performing required compliance checks before allowing certain activities.
  • Operating and improving site functionality, features, and user experience.
  • Analyzing site traffic, trends, and performance to make technical and product improvements.
  • Communicating in response to user inquiries, notifications about account activity, and updates relevant to service delivery.
  • Detecting, preventing, and responding to fraud, abuse, or other unlawful activity.

We do not represent or imply that use of the site will produce any particular result, and all gaming activity is subject to applicable terms, conditions, and legal requirements.

Cookies and Tracking Technologies

The site employs cookies, web beacons, and similar technologies to remember user preferences, maintain session information, and analyze site usage. These technologies help the site function correctly and enable performance and security monitoring. You may control cookie preferences through your browser settings, and some features of the site may be limited if cookies are disabled. For information about cookie management and choices, see our Cookies page.

Third-Party Services

The site may use third-party service providers to support analytics, payment processing, identity verification, communications, and marketing. These providers may collect or receive information as part of their services and will handle data according to their own privacy practices. The site is not responsible for the privacy practices of third parties; users should review the privacy policies of any third-party services they engage with.

Data Sharing and Disclosure

We do not sell personal information to third parties. Information may be shared in the following limited circumstances:

  • With service providers and business partners that perform services on our behalf, such as payment processors, hosting providers, identity verification vendors, and customer support platforms.
  • When required to comply with legal obligations, court orders, or requests from government or law enforcement authorities.
  • To protect the rights, safety, or property of the site, other users, or third parties, including investigations into suspected fraud, security incidents, or breaches.
  • In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where user data may be transferred to a successor entity, subject to notification where required.

All recipients are required to handle shared information in a manner consistent with this policy and to take reasonable measures to protect it.

Data Security

We employ reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption where appropriate, secure network configurations, and regular security assessments. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security incident affects your personal information, we will take steps to contain the incident and notify affected individuals where required by applicable law.

Data Retention

Information is retained only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the purposes for processing. When information is no longer needed, we will delete it or render it anonymous in a manner designed to prevent recovery.

User Rights

Depending on your location, you may have rights regarding your personal information. These rights may include:

  • The right to request access to personal information we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of personal information where retention is no longer necessary.
  • The right to object to or restrict certain processing activities, and the right to data portability where applicable.

To exercise these rights or to make a privacy-related request, please contact us via the Contact page. We will respond in accordance with applicable law and may require verification of your identity before processing certain requests. Certain rights may be limited where retention is necessary to comply with legal obligations or to protect legitimate business interests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Material changes will be posted on the site with the date of the latest revision. Your continued use of the site after changes are posted constitutes acceptance of the revised policy. For information about site use and obligations, please refer to our Terms of Use.

Contact Information

If you have questions about this Privacy Policy, privacy practices, or wish to make a request regarding your personal information, please use the Contact page. We aim to respond to privacy inquiries promptly and in accordance with applicable law.

Last Updated: April 13, 2026